Shipping Policy

Shipping Policy

General Information 

At the time of purchase, please ensure that you provide the correct postal address for your order. We do not take responsibility for lost, misplaced or incorrectly orders if this is due to the address information being provided when you purchase your order.

How much does shipping cost and how fast will it get to me?

We ship all domestic and international orders via AusPost. Please allow us 48 hours to pack and send out your order (excluding weekends and Australian public holidays). You will receive a tracking number once your parcel has been shipped.

Please note that our frames are only available for delivery in Australia.

Standard shipping (within Australia)

We provide free standard shipping for all Australian orders over $100. If your order is under $100, standard shipping within Australia will be a flat rate of $9.95.

If you are currently in NSW, your order will arrive within 2 to 5 days after dispatch. For all other Australian states, your order will arrive within 3 to 6 days after dispatch.

Please visit AusPost here for updates to estimated domestic delivery times.

Express shipping (within Australia)

Want your puzzles sooner? We offer express shipping at a flat rate of $14.95 for all orders.

Your express order will take approximately 1 to 3 days to get to you. Please visit AusPost here for updates to estimated domestic delivery times.

Do you ship to PO Boxes or Parcel Lockers?

We sure do! All express and standard shipping orders can be delivered to a PO box or Parcel Locker.

Please note that frames cannot be delivered to PO Box addresses. 

How does shipping for pre-orders work?

We ship out both pre-order and in-stock items in one order when the pre-ordered item comes back in stock. If you would like to receive your in-stock items beforehand, please make two separate orders. We do not offer split delivery. 

Do you ship internationally?

Shipping Estimates 

Yes, we do! We ship to most countries via DHL and AusPost. Find our delivery timeframes below depending on where you are ordering from. All packages are tracked. Note that the estimates are calculated as per business days. We have updated this table as of 15 May 2022: 

Shipping Zone Standard Shipping Estimates
Zone 1 (New Zealand) 3 to 5 days
Zone 2 (Asia Pacific) 7 to 15 days
Singapore 6 to 10 days
Zone 3 (Europe inc UK) 6 to 15 days
Germany 6 to 10 days 
Zone 4 (USA & Canada)  
USA 7 to 10 days
Canada 7 to 12 days
Zone 5 (Rest of World) 9 to 20 days

Shipping Costs 

We charge a flat rate in AUD according to the weight of your package. Note that the weight of our 500 Piece Puzzles are 600g and our 1000 Piece Puzzles are 1kg.

Shipping Zone Standard (up to 1kg) Standard (up to 2kg) Standard (2kg and above)
Zone 1 (New Zealand) $20 $30 $45
Zone 2 (Asia Pacific) $35 $70 $110
Singapore $30 $45 $105
Zone 3 (Europe inc UK) $35 $65 $115
Germany $30 $50 $70
Zone 4 (USA & Canada)
USA $45 $60 $75
Canada $35 $50 $75
Zone 5 (Rest of World) $70 $130 $140

 Notes:

  • Deliveries to countries outside Australia might incur customs or import taxes. These charges are not built into the item price or shipping costs so they are your responsibility.
  • Due to COVID-19 delays, please allow for extended shipping timeframes for international orders.

    Still have a question? Get in touch via our contact form or email us at hello@thepositivepiece.com. We will happily help you out.